Food products

Because Swirlume products are food, opened packs cannot be returned or exchanged. Please check your order on arrival.

Cancellations before shipment

You may cancel an order for a full refund at any time before it ships. Email hello@swirlume.com with your order number. Once an order has shipped, the terms below apply.

Damaged, incorrect or missing items

If your order arrives damaged, incorrect, or with items missing, email hello@swirlume.com within 7 days of delivery with your order number and a photo. We will replace the affected items or refund them, your choice.

Sealed, unopened packs

We review requests to return sealed, unopened packs case by case. Email hello@swirlume.com within 14 days of delivery with your order number and the reason for the return. If approved, you are responsible for return shipping, and the refund is issued once the unopened packs are received and inspected. Opened packs, and packs showing heat or moisture damage after delivery, are not eligible.

Refund timing

Refunds are issued to the original payment method and typically appear within 5–10 business days, depending on your bank.

Questions

hello@swirlume.com